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Practice/General Manager

Practice/General Manager 40hrs/week 

Publish date: 29/11/2019
Location: 8 George Street, Newmarket, Auckland, New Zealand

Full-time (40hrs) pivotal role for a thriving practice
Fantastic opportunity to utilise your skills in a close-knit team
Greenlane and Newmarket locations
Flexible working arrangements – work from home for 15hrs/week

Salary circa $70k (potential financial bonus scheme)

Auckland Physiotherapy is an innovative physiotherapy clinic and Health Collective, with locations in Greenlane and Newmarket.

A fantastic opportunity has become available for a people-focused, high-energy and well-presented Practice Manager to run our busy and growing Auckland clinics.

This role suits someone who works well in a fast-paced environment, loves interacting with clients and staff, is careful/pays attention to detail, and wants to work with an awesome team of people all striving toward the objective of helping clients feel their best.

This role is accountable for, but not limited to:
Oversee day-to-day operations of the business including finances, clinic maintenance, HR and administration for a thriving physiotherapy and health collective across 2 central locations
Manage the admin team consisting of 2-3 receptionists and payroll
Manage and assist with employee recruitment, induction, and termination processes
Manage monthly staff inservices as well as ongoing, client-focused seminars and workshops
Ensure exceptional first impressions with our clients
Ensure practice compliance with health and safety standards
Inventory and stock management
Complete fortnightly all-staff updates and monthly reporting to the directors
Debtor and creditor management and ACC invoicing (assisted by an accounts manager/book keeper)
Provide support to the directors as well as physio and health collective practitioners
Holiday leave management
Improve and manage internally developed information tracking systems and client management systems
Maintain relationships with clients and handle complaints
Implementation of VIP service for loyal clients
Dealing with client complaints and clinic risk management
Assist with marketing as well as proofreading and editing of marketing and website content
Production of quarterly reporting for board meetings
Other relevant duties

Required Experience, Skills and Qualifications

This role requires:
2+ years relevant experience working in a busy practice and managing direct reports
Excellent communication skills – both verbal and written
A professional, positive and eager-to-learn attitude
Attention to detail and efficient time management
Proficient use of Excel, Word, and moderate computer literacy skills
Self-motivation and the ability to prioritise
Team player, who enjoys a busy environment
Organised and punctual
Ability to multitask and pick up new systems quickly

If you are ready to work for a company that values you, we would love to hear from you.

Check us out online at, on our Instagram @aucklandphysiotherapy or Facebook

Pivotal role in a thriving practice
Utilise your skills in a close-knit team
Flexible working arrangements – work from home 15hrs/week



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